Every application you receive is one to be happy about. But processing them takes time. Before you know it, you are hours into one booking. Changing an arrangement, adjusting a quote, communicating numbers to the kitchen: these are all separate operations that add up. On average, between 8 and 12 hours of work go into a group booking or event. And that adds up quickly in your working week...
The biggest culprit? Fragmented communication. One booking comes in via email, the next via your Instagram account and in between, a company calls wanting to change their drinks package. Meanwhile, the kitchen needs to be kept informed, the invoice prepared and a quote re-mailed.
Three tips to work smarter and leave more time for your guest
- Make the guest's journey transparent
Take a step-by-step look at what happens from the moment a request comes in to the day of the event. What do you spend the most time on? What information is requested twice? This insight alone will show you where you can speed up. - Work with your whole team in one system.
When information is scattered across e-mails, Word files and Excel sheets, something is always lost. MICE Operations is a central system that brings together reservations, quotations, schedules and communication, making your work faster and error-free. Everyone on your team, from sales to kitchen, always has access to up-to-date and relevant information for their team. - Automate what you can
Automation sounds like just more screen time, but technology can actually do a lot for you. Confirmation e-mails, standard quotations and task lists do not have to be created every time. With MICE, you have the basics ready and don't have to reinvent the wheel every time. Less administrative work means more focus on the guest's experience!
Less hassle, more return
Saving time is great, but the real gain is in what you can do with that time. Those who organise smarter, respond faster to requests, can send out more offers and thus take on more bookings, without extra staff. Win-win!
The all-in-one event management software
MICE Operations offers the sales and planning software that makes your work in hospitality or events easier. With MICE, you no longer work with separate documents, e-mails and systems, but have a complete overview of your appointments, schedules and work lists. Handy for your colleagues and clients alike. This way, you spend much less time on administrative processes, your turnover grows and you have all your attention for your guests.
