Hospitality starts from the very first enquiry. As soon as someone inquires about a party, reception or event, you want to show immediately: we think with you. At the same time, you want to give guests clarity quickly: what are the options, what will it cost and what can they choose? Nobody is waiting for endless e-mails or multiple versions of an offer. The faster you respond, the more likely they are to book with you and not with your neighbours.
Fortunately, things can be different. MICE Operations turns that process into something that really suits the hospitality experience you offer.
The first impression? You make it with MICE
With the new interactive offers In MICE Operations, you give your way of handling requests a major upgrade. No more loose documents, no more lost e-mails, no more misunderstandings, but everything in a clear and intuitive online environment.
This is what that process looks like:
1. The request comes in through your website
Guests fill in their wishes via the application module on your website. They immediately get a clear overview of all the options you offer: from rooms to packages and extras. No confusion, no waiting time and you no longer have to send a general explanation e-mail: everything is already neatly listed.
2. Create a customised quote with just a few clicks
Based on your guest's wishes, you put together a personalised offer, complete with your own texts, photos and options to suit the type of event. From wedding to meeting, the proposal feels like a warm welcome, not a standard document.
3. Minor adjustments? Your guest just does them himself
Does your guest want to change a package or add extra wishes? They can do so very easily via the customer environment. This way, you avoid those long e-mail exchanges. You keep the overview and decide what to change, but the guest still has the space to indicate what is important. That prevents misunderstandings and saves a lot of time.
4. Quote agreed? Settled with one click!
Is your guest happy with the proposal? Then they simply sign digitally. No more prints, no more signatures that have to be scanned first. Everything is arranged and stored digitally, so you can quickly get on with your planning.
With interactive offers, you show your thinking from the very first contact. You respond faster, avoid confusion and make guests feel heard. That means more reservations and more peace and quiet behind the scenes. Ready to say goodbye to messy PDFs and endless e-mail exchanges? Then now is the time to renew your way of making offers!
