As a hospitality entrepreneur, you know better than anyone how to pamper guests. But how do you make sure they also come back to meet at your venue? Meetings can be held anywhere, but inspiring surroundings, top service and delicious catering - that is what makes the difference. Here are our tips to make your meeting room in a hospitality venue the place where companies come back again and again.
1. Boeken without hassle = more reservations.
Nobody feels like an endless mail exchange to book a meeting room. Companies want convenience, speed and clarity. So provide a online application module in which they can see at a glance what the options are. Photos, rates, descriptions - all clear and click-ready. The easier you make it, the faster they will say 'yes'. And that's exactly what you want!
2. The right atmosphere: not only practical, but also inspiring
Meeting in an atmosphere-less room does not make anyone happy. Your restaurant, bar or hotel is all about experience - and so is your meeting room. Make sure it is well designed with comfortable chairs and a welcoming atmosphere. Add some greenery, play with lighting and make sure the temperature is always pleasant. And don't forget the details! A well-working internet connection and smooth service make the difference between 'just a meeting room' and 'our regular meeting place'.
3. Surprise your guests with nutritious bites
A meeting without proper catering? Of course, companies can arrange their own lunch, but this is just the time to let your kitchen do the talking! Think beyond the standard sandwiches and coffee. How about the lunch special of the day, luxury drinks boards or homemade soups? Culinary surprises make a big difference and ensure that companies remember and recommend your location. Win-win!
4. Service with a smile (and attention to detail)
Guests come back for the atmosphere as well as the service: a warm welcome on arrival, coffee ready and waiting and a neat meeting room that exudes just that little bit of extra atmosphere. Perhaps a personalised welcome board, a seating area for breaks or some fresh fruit on the table? It's all in the little things. Just like in your restaurant, it's all about paying attention to the guest.
5. Keeping everything running smoothly, without stress
Companies don't like hassle, and neither do you. So make sure everything is tightly organised: no double-booked rooms, no unclear miscommunications and no misunderstandings about times or booked extras. With MICE Operations you keep everything tightly organised: companies can book directly online and you know exactly what they need. That saves not only them, but also you a lot of time and stress.
Offering a meeting room is one thing, but creating an experience that makes companies want to book with you again and again? That's where your hospitality expertise makes all the difference. From effortless booking to surprising catering and a welcoming atmosphere, you have all the ingredients to keep companies coming back again and again. And that's what it's ultimately all about.
The all-in-one event management software
MICE Operations offers the planning software that makes your work in hospitality or events easier. With MICE, you no longer work with separate documents, e-mails and systems, but have a complete overview of your appointments, schedules and work lists. Handy for your colleagues and clients alike. This way, you spend much less time on administrative processes and you have all your attention on your guests.
